Assessor Resource

ICTSAS306
Maintain equipment and software

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to carry out maintenance and fault repair according to organisational procedures, in order to keep equipment and software operating.

It applies to frontline technical support individuals who work under a level of supervision and have some responsibility to maintain computer systems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine and undertake required equipment maintenance

1.1 Examine and review specified equipment and maintenance procedures in order to determine those procedures that can be handled internally

1.2 Organise and undertake internal maintenance as specified in the maintenance procedures

1.3 Report problems promptly to appropriate person

2. Diagnose and repair faults

2.1 Assess an existing problem situation and identify the main problem area

2.2 Test suspected faulty equipment or software for possible failures or performance degradation, using available technology

2.3 Analyse the test results

2.4 Review historical fault data for information of relevance to existing faults

2.5 Develop plans, with prioritised tasks and contingency arrangements for the repair or replacement of faulty equipment or software, with minimum disruption to client

2.6 Liaise with appropriate person to obtain approval for the plans

2.7 Obtain necessary components and repair equipment or software in a timely, organised manner, following work health and safety (WHS) standards

3. Update documentation and make recommendations for future maintenance

3.1 Record maintenance and fault data and equipment modifications, according to organisational standards

3.2 Identify and report instances where preventative measures are needed

3.3 Review and update maintenance and fault data, and report outcomes periodically to appropriate person

Evidence of the ability to:

undertake maintenance according to maintenance procedures

identify and resolve a defined range of equipment and software problems

maintain accurate records according to organisational guidelines.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and describe equipment and software maintenance practices

identify help-desk response level escalation procedures

describe the operation and purpose of specified equipment

identify and describe the operation of technical diagnostic tools

identify quality assurance practices

identify relevant service level agreements (SLAs) to determine conditions of the SLA cover

describe client warranty claims, repair or replacement procedures

identify system's current functionality

describe organisational work health and safety (WHS) procedures.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:

technical environment with a variety of operational equipment

maintenance procedures, software and tools

technical manuals

records and documentation

organisation health and safety procedures.

Assessors must satisfy NVR/AQTF assessor requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine and undertake required equipment maintenance

1.1 Examine and review specified equipment and maintenance procedures in order to determine those procedures that can be handled internally

1.2 Organise and undertake internal maintenance as specified in the maintenance procedures

1.3 Report problems promptly to appropriate person

2. Diagnose and repair faults

2.1 Assess an existing problem situation and identify the main problem area

2.2 Test suspected faulty equipment or software for possible failures or performance degradation, using available technology

2.3 Analyse the test results

2.4 Review historical fault data for information of relevance to existing faults

2.5 Develop plans, with prioritised tasks and contingency arrangements for the repair or replacement of faulty equipment or software, with minimum disruption to client

2.6 Liaise with appropriate person to obtain approval for the plans

2.7 Obtain necessary components and repair equipment or software in a timely, organised manner, following work health and safety (WHS) standards

3. Update documentation and make recommendations for future maintenance

3.1 Record maintenance and fault data and equipment modifications, according to organisational standards

3.2 Identify and report instances where preventative measures are needed

3.3 Review and update maintenance and fault data, and report outcomes periodically to appropriate person

Evidence of the ability to:

undertake maintenance according to maintenance procedures

identify and resolve a defined range of equipment and software problems

maintain accurate records according to organisational guidelines.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and describe equipment and software maintenance practices

identify help-desk response level escalation procedures

describe the operation and purpose of specified equipment

identify and describe the operation of technical diagnostic tools

identify quality assurance practices

identify relevant service level agreements (SLAs) to determine conditions of the SLA cover

describe client warranty claims, repair or replacement procedures

identify system's current functionality

describe organisational work health and safety (WHS) procedures.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:

technical environment with a variety of operational equipment

maintenance procedures, software and tools

technical manuals

records and documentation

organisation health and safety procedures.

Assessors must satisfy NVR/AQTF assessor requirements.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Examine and review specified equipment and maintenance procedures in order to determine those procedures that can be handled internally 
Organise and undertake internal maintenance as specified in the maintenance procedures 
Report problems promptly to appropriate person 
Assess an existing problem situation and identify the main problem area 
Test suspected faulty equipment or software for possible failures or performance degradation, using available technology 
Analyse the test results 
Review historical fault data for information of relevance to existing faults 
Develop plans, with prioritised tasks and contingency arrangements for the repair or replacement of faulty equipment or software, with minimum disruption to client 
Liaise with appropriate person to obtain approval for the plans 
Obtain necessary components and repair equipment or software in a timely, organised manner, following work health and safety (WHS) standards 
Record maintenance and fault data and equipment modifications, according to organisational standards 
Identify and report instances where preventative measures are needed 
Review and update maintenance and fault data, and report outcomes periodically to appropriate person 

Forms

Assessment Cover Sheet

ICTSAS306 - Maintain equipment and software
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTSAS306 - Maintain equipment and software

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: